Connections Help

Concepts
About Connections
About Beam
About Microsoft ActiveSync

How To
Connect to the Internet
Connect to Work
Set Up Connections
End a Connection
Set Up a WAP Gateway
Use Dialing Rules
View Work URL Exceptions

 


About Connections

You can set up connections to the Internet and corporate network at work in order to do such activities as browse the Internet or intranet, send and receive e-mail and instant messages, and synchronize information using ActiveSync.

Connections can be made using a modem, wireless network, or network (Ethernet) card. A modem connection can be used to set up connections with an external modem, or through your mobile phone network using a cellular line or GPRS.

Your device has two groups of connection settings: My ISP and My Work Network. My ISP settings are used to connect to the Internet, and My Work Network settings can be used to connect to any private network, such as a corporate network you use at work. Simply fill in the settings and you'll be ready to start connecting. For more information, see Connect to the Internet or Connect to Work.

 


Connect to the Internet

  1. Obtain the following information from your ISP: ISP server phone number, user name, and password.
  2. Tap > Settings > Connections tab > Connections.
  3. In My ISP, tap Add a new modem connection.
  4. Create a modem connection. For more information, see Set up modem connections.
  5. To start the connection, begin using the desired program. For example, switch to Pocket Internet Explorer and browse to a Web page. Your device will automatically connect.

To set up a network card or wireless network connection to your ISP, add a new connection under My Work Network.

See Also
End a Connection
Connect to Work

 


Connect to Work

  1. Obtain the following information from your network administrator: server phone number, user name, and password.
  2. Tap > Settings > Connections tab > Connections.
  3. In My Work Network, set up a modem, network card, wireless network, or VPN server connection.
  4. To start the connection, start using a desired program. For example, switch to Pocket Internet Explorer and browse to a Web page. Your device will automatically begin connecting.

See Also
End a Connection

 


Set Up Connections

Your device has two groups of connection settings: My ISP and My Work Network. Use My ISP to connect to the Internet and My Work Network to connect to a private/corporate network.

About Connections
Connect to the Internet
Connect to Work
Set up modem connections
Set up VPN server connections
Set up proxy server settings
Set up a network card
Set up a wireless network
Change connection settings name

 


Set up modem connections

Obtain the following information from your ISP or network administrator: telephone number, user name, password, domain name, and TCP/IP settings.

If your device does not have access to a mobile phone network, insert a modem card.

  1. Tap > Settings > Connections tab > Connections.
  2. To create a new connection, in either My ISP or My Work Network, tap Add a new modem connection, and follow the instructions in the New Connection wizard.
  3. To view additional information for any screen in the wizard or while changing settings, tap .

To change modem connection settings, in either My ISP or My Work Network, tap Manage existing connections. Select the desired modem connection, tap Settings, and follow the instructions on the screen.

See Also
End a Connection
Connect to the Internet
Connect to Work

 


Modem Connection (1)

  1. Enter a name for the connection, such as your company's name.
  2. In the Select a modem list, tap your modem type.

Wireless connections can be made via a mobile phone network or GPRS. If you are using a mobile phone network to connect, in the Select a modem list, tap Cellular Line. If you are using GPRS, tap Cellular Line (GPRS).

If you are using any type of external modem, in the Select a modem list, select the modem by name. If a listing does not exist for your external modem, tap Hayes Compatible on COM1.

See Also
Set up modem connections

 


Modem Connection (2)

Enter the phone number exactly as you want it dialed. For example, if you call from a business complex or hotel that requires a nine before dialing out, enter 9 in front of the phone number.

If you know part of the phone number will change frequently as you travel, create dialing rules to avoid creating numerous modem connections for the same phone number. For more information, see Use Dialing Rules.

See Also
Modem Connection (3)
Set up modem connections
Use Dialing Rules

 


Modem Connection (2)

See Also
Set up modem connections

 


Modem Connection (2)

When using dialing rules, phone numbers are entered differently.

  1. In the Country/Region box, enter the appropriate code when dialing internationally. For more information, contact an operator at your local phone company.
  2. In the Area code box, enter the area code. Area codes are not needed in all countries.
  3. In the Phone number box, enter the main phone number.

To use additional numbers, such as a 9 to dial from an office complex or hotel, you must use additional dialing rules or change dialing patterns. For more information, see Create Dialing Rules.

See Also
Modem Connection (3)
Set up modem connections

 


Modem Connection (3)

Enter your user name, password, and domain name as provided by your ISP or network administrator. If a domain name was not provided, try the connection without entering a domain name.

You should not need to change any advanced settings. Instances where you will want to change advanced settings include:

To change advanced settings, tap Advanced. Otherwise, tap Finish.

To start a connection, insert any necessary equipment, such as a modem card, into the device, and begin using a desired program. For example, switch to Pocket Internet Explorer and browse to a Web page. Your device will automatically begin connecting.

See Also
Change general modem options
Change port settings
Change TCP/IP settings
Change server settings
Set up modem connections

 


Set up VPN server connections

A VPN connection helps you to securely connect to servers, such as a corporate network, via the Internet. Ask your network administrator for your user name, password, domain name, TCP/IP settings, and host name or IP address of the VPN server.

  1. Tap > Settings > Connections tab > Connections.
  2. To create a new VPN server connection, in My Work Network, tap Add a new VPN server connection and follow the instructions in the New Connection wizard.
  3. To view additional information for any screen in the wizard or while changing settings, tap .

To change existing settings, in My Work Network, tap Manage existing connections > VPN tab. Select the desired VPN connection, tap Settings, and follow the instructions on the screen.

See Also
Connect to Work
New VPN (1/3)
New VPN (2/3)

 


New VPN (1/3)

  1. In Name, enter a name for the connection, such as your company's name.
  2. In Host name/IP, enter the VPN server name or IP address.
  3. Next to VPN type, select the type of authentication to use with your device: IPSec/L2TP or PPTP. If you aren't sure which option to choose, ask your network administrator.

See Also
New VPN (2/3)
Set up VPN server connections

 


New VPN (2/3)

See Also
Change TCP/IP settings
Change server settings
Set up VPN server connections
About Certificates

 


New VPN (3/3)

Enter your user name, password, and domain name as provided by your ISP or network administrator. If a domain name was not provided, try the connection without entering a domain name.

You should not need to change any advanced settings. Instances where you must change advanced settings include:

To change advanced settings, tap Advanced. Otherwise, tap Finish.

To start a connection, insert any necessary equipment, such as a network (Ethernet) card, into the device, and begin using a desired program. For example, switch to Pocket Internet Explorer and browse to a Web page. Your device will automatically begin connecting.

See Also
Change TCP/IP settings
Change server settings
Set up VPN server connections

 


Set up proxy server settings

If you are connected to your ISP or private network during synchronization, your mobile device should download proper proxy settings during synchronization from your PC. If these settings are not on your PC or need to be changed, ask your ISP or network administrator for the proxy server name, server type, port, type of Socks protocol used, and your user name and password.

  1. Tap > Settings > Connections tab.
  2. To create a new connection, in My Work Network, tap Add a new proxy server.
  3. To change proxy server settings, in My Work Network, tap Edit my proxy server. Select the desired proxy server, and tap Settings.
  4. Select This network connects to the Internet and This network uses a proxy server to connect to the Internet.
  5. In the Proxy server box, enter the proxy server name.
  6. To change such settings as port number or proxy server type, tap Advanced and change desired settings. For more information, see Configure advanced proxy settings.

See Also
Connect to Work

 


Configure advanced proxy settings

  1. For the appropriate server type, enter the proxy server name and port.
  2. Select Socks 4 or Socks 5.
  3. If using Socks 5, tap Socks 5 ID, and enter the user name and password.

See Also
Socks 5 Authentication

 


Set up a network card

Use a network (Ethernet) card to connect directly to a network. Once connected, you can view the Internet or intranet, or download e-mail. You do not need to create a new connection on your device. For more information, see your network administrator. Make sure to purchase and configure a network card that is compatible with your device.

  1. Obtain the following information from your network administrator: user name, password, and domain name.
  2. Insert the network card into your device.
  3. The first time you insert the card, Network Settings will appear automatically so that you can configure the network card. If it does not appear, or to change settings later, tap > Settings > Connections tab > Connections > Advanced tab > Network Card.
  4. If you need to enter specific server information, tap the appropriate adapter, and then tap Properties. Most networks use DHCP, so you should not have to change these settings unless your network administrator instructs you to do so.
  5. If necessary, connect the network card to the network by using a network cable. For information, see the documentation that came with your network card.
  6. To start a connection, insert the network card, and begin using a desired program. For example, switch to Pocket Internet Explorer and browse to a Web page. Your device will automatically begin connecting.

If you use your network card with two networks, such as a private network at work and one at home for the Internet, you will need to change the network to which the network card connects. For more information, see Change network card settings.

You may need proxy server and VPN connection settings. For more information, see your network administrator.

See Also
Connect to the Internet
Connect to Work
Set up proxy server settings
Set up VPN server connections

 


Set up a wireless network

Networks that you have already configured are preferred networks and are listed under Wireless networks. You can select to connect to only preferred networks or have your device search for and connect to any available network whether it is preferred or not.
  1. Tap > Settings > Connections > Connections > Advanced tab>Network Card > Wireless tab.
  2. To change network settings, in Wireless networks, tap a network. If you do not see a desired network, tap Add New Settings and follow the instructions on the screen.
  3. From Networks to access, select All available, Only access points or Only computer-to-computer depending on the type of network(s) you connect to.
  4. To connect only to networks you have already configured, clear the Automatically connect to non-preferred networks check box.

If you select to automatically connect to non-preferred networks, your device will detect any new networks and provide you the opportunity to configure them.

See Also
Enter New Settings
Configure Authentication Settings
Configure 802.1x authentication settings

 


Enter New Settings

A wireless network can be added either when the network is detected, or manually by entering settings information.
  1. To manually enter information, tap > Settings > Connections > Connections > Advanced tab>Network Card > Wireless tab. Then, tap Add New Settings. If the network was detected, step one is not necessary.
  2. In the General tab, enter a network name. If the network was detected, the network name is automatically entered and can't be changed.
  3. From Connects to, select what your network connects to, Work or the Internet.
  4. To connect to an ad-hoc connection, select This is a device-to-device (ad-hoc) connection.

See Also
Configure Authentication Settings
Configure 802.1x authentication settings
Set up a wireless network

 


Configure authentication settings

A wireless network can be added either when the network is detected, or manually by entering settings information. To determine if authentication information is needed, see your network administrator.
  1. To manually enter information, tap > Settings > Connections tab.
  2. Tap Connections> Advanced tab>Network Card> Wireless tab.
  3. In Wireless networks, select the network you want to configure.
  4. To use authentication, tap the Network Key tab and select the authentication method from the Authentication list.
  5. To use data encryption, select an encryption method from the Data encryption list.
  6. To automatically use a network key, tap The key is automatically provided. Otherwise, enter the network key.

See Also
Enter New Settings
Configure 802.1x authentication settings
Set up a wireless network

 


Configure 802.1x authentication settings

To determine if authentication information is needed, see your network administrator.
  1. To manually enter information, tap > Settings > Connections tab.
  2. Tap Connections> Advanced tab> Network Card>Wireless tab.
  3. In Wireless networks, select the network you want to configure.
  4. For increased security, tap 802.1x tab> Use IEEE 802.1x network access control. Then, select the appropriate EAP type.

See Also
Enter New Settings
Configure Authentication Settings
Set up a wireless network

 


Change connection settings name

Your mobile device is already set up with two sets of connection settings: My ISP and My Work Network. You can change the name of these settings to something more familiar. For example, if you put all of your corporate settings under My Work Network, you can change the name from My Work Network to your company's name.

  1. Tap > Settings > Connections tab > Connections.
  2. Under My ISP or My Work Network, tap Manage existing connections.
  3. Tap the General tab.
  4. Enter a name for the settings.

 


End a Connection

 


Set up a WAP gateway

To access WAP sites through Pocket Internet Explorer, configure your device to use a WAP gateway. Use the following steps to create a new set of connections to the Internet with WAP gateway settings.

Viewing WAP sites is not supported on all devices.

  1. Get the following information from your ISP: ISP server phone number, user name, and password. Also, contact your mobile phone service provider and ask for your WAP gateway server name and port number.
  2. Tap > Settings > Connections tab > Connections > Tasks tab.
  3. Tap Edit my proxy server. If a proxy server has not been set up, tap Set up my proxy server.
  4. In Programs that automatically connect to the Internet should connect using, tap New and enter a name for the ISP connection.
  5. On the Proxy Settings tab, select This network connects to the Internet and This network uses a proxy server to connect to the Internet.
  6. If necessary, in the Proxy server box, enter the proxy server name.
  7. Tap Advanced.
  8. In the WAP box, enter the WAP gateway server name. Under Port, enter the port number. The most common WAP port number is 9201.
  9. Create a modem connection. Also, if necessary, set dialing rules.
  10. If your device does not have a connection to a mobile phone network, insert a modem card.

 


Use Dialing Rules

Additional numbers may need to be dialed depending on your given location when connecting. For example, if you want to dial from work, a 9 prefix must often be dialed, or an area code is needed.

To avoid creating a new modem connection for each situation, set dialing rules for the locations from which you connect often. Three dialing locations, Home, Mobile, and Work, have been created for you, and you can create more. If a connection cannot be made, your device will give you an opportunity to change the dialing location.

  1. Tap > Settings > Connections tab > Connections > Advanced tab.
  2. Tap Select Location.
  3. Tap Use dialing rules.
  4. Select a location.

To create a new location, tap New and follow the directions on the screen. To view additional information at any time, tap .

See Also
Add a dialing location
Change dialing patterns

 


Add a dialing location

  1. Tap > Settings > Connections tab > Connections > Advanced tab.
  2. Tap Select Location.
  3. Tap New.
  4. In the Name box, enter a location name, for example, New York.
  5. Enter or edit the area code and country code.
  6. If you have a pulse phone line, select Pulse. Most phone lines are tone.
  7. To automatically disable call waiting, select Disable call waiting. Then, tap the appropriate number sequence in the list, or enter a new sequence.

To change how the number is dialed, tap Dialing Patterns. For example, enter dialing patterns that will set your device to always dial the number as long distance, or to first dial a 9.

See Also
Change dialing patterns
Use Dialing Rules

 


Change dialing patterns

The following table lists supported dialing patterns.

ToEnter
Dial country code (specified by the dialing program)E
Dial area code (specified by the dialing program)F
Dial local number (specified by the dialing program)G
When using a GSM mobile phone, the plus sign is used to indicate that you are about to make an international call (rather than entering the international access number for the country you are in)+ (plus sign)
Insert a pause (typically 2 seconds), (comma)
Wait for credit card tone (specified by the dialing program)$ (dollar sign)
Wait for second tone (typically used after $)W
Tone-dial the following numbersT
Pulse-dial the following numbersP
Transfer to another extension (0.5 sec on hook, 0.5 sec off hook)! (hookflash)
Wait for "quiet answer" (typically indicated by 6.5 seconds of silence followed by a ring tone)@
Use special controls on some systems (tone only)ABCD * #

Hyphens and spaces in dialing strings are ignored.

Some modems may not respond to the above characters even though your device lets you add them to the dial string.

See Also
Add a dialing location
Use Dialing Rules

 


View Work URL Exceptions

Some companies use periods in their intranet URLs (for example, intranet.companyname.com). If you attempt to connect to one of these URLs, Pocket Internet Explorer will search for the Web site in the Internet rather than the company's intranet. To connect to such intranet URLs, they need to be entered as Work URL Exceptions. To see if your network administrator has already entered your company's intranet URL, use the following steps.
  1. Tap > Settings > Connections > Connections > Advanced.
  2. Tap Select Networks, and then tap Exceptions.
  3. If you do not see your company's URL listed, tap Add new URL and create a new URL exception. To view additional information while adding the URL, tap .

See Also
Add a Work URL Exception
Change a Work URL Exception

 


Add a work URL exception

To view intranet URLs that use periods (e.g. intranet.companyname.com) in Pocket Internet Explorer, add them to the Work URL Exceptions list.
  1. Tap > Settings > Connections tab > Connections > Advanced.
  2. Tap Select Networks, and then tap Exceptions.
  3. Tap Add new URL.
  4. In Work URL, enter the intranet URL, for example, intranet.companyname.com.

If you use many URLs that have the same company name, you can avoid entering them individually by entering *.companyname.com.

See Also
View Work URL Exceptions
Change a Work URL Exception

 


Change a Work URL Exception

  1. Tap > Settings > Connections tab > Connections > Advanced.
  2. Tap Select Networks, and then tap Exceptions.
  3. Tap the work URL exception you want to change, and make desired changes.

To delete a work URL exception, tap hold it in the list, and then tap Delete.

See Also
View Work URL Exceptions

 


Advanced connection settings

Select networks
Use Dialing Rules
Change network card settings
View Work URL Exceptions

 


Change network card settings

If you use your network card in two locations, such as work and home, you must also change the network to which the network card connects.

  1. Tap > Settings > Connections > Connections > Advanced tab.
  2. Tap Network Card.
  3. In the My network card connects to list, select The Internet or Work. When connecting to a private network, such as a corporate network at work, you should select Work. When connecting to your ISP at home, you should select The Internet.

See Also
Set up a network card

 


Change general modem options

See Also
Connect to the Internet
Connect to Work

 


Change port settings

Connection preferences should not need to be changed. Contact your ISP or network administrator before attempting to change them.

Using the Terminal settings and your modem, your mobile device can connect to an online service or corporate server that requires TTY or VT-100 terminal emulation. For example, you could connect to other computers, Telnet sites, bulletin board systems (BBSs), and host computers. This is similar to the HyperTerminal program capabilities on your PC. For more information, see Using Terminal.

See Also
Connect to the Internet
Connect to Work

 


Change TCP/IP settings

You should not need to change these settings, unless your server doesn't use dynamically-assigned IP addresses.

Most ISPs and private networks now use dynamically-assigned addresses. If your ISP or private network does not use dynamically-assigned addresses, ask your ISP or network administrator for the addresses, and enter them on the TCP/IP tab.

See Also
Connect to the Internet
Connect to Work

 


Change server settings

You should not need to change these settings, unless your server doesn't use dynamically-assigned IP addresses. Most ISPs and private networks now use dynamically-assigned IP addresses.

Servers that require an assigned IP address may also require a way to map computer names to IP addresses. Your mobile device supports two name resolutions options: DNS and WINS.

Contact your ISP or network administrator to determine which name resolution you need to use, obtain the specific server address, and enter the information in the Server tab. Also, ask if alternate addresses are available. An alternate address may enable you to connect when the primary server is unavailable.

See Also
Connect to the Internet
Connect to Work

 


Socks 5 Authentication

See Also
Configure advanced proxy settings
Set up proxy server settings

 


Log on to network services

If you do not know your logon information, contact your network administrator.

  1. Enter your user name and domain.
  2. To save your password, select Save password.

Certificates already configured for this network should be automatically selected by your device. If a certificate cannot be automatically selected, you will be asked to select the necessary certificate. For more information, see your network administrator.

 


Log on to network services

If you do not know your logon information, contact your network administrator.

 


Select a certificate

Certificates already configured for this network should be automatically selected by your device. If a certificate cannot be automatically selected, you must select the necessary certificate. For information on the correct certificate to select, see your network administrator.

 


Select networks

You should not need to change these settings. Contact your ISP or network administrator before attempting to make changes.

Private networks are used for work-related activities, while Internet networks are used at home to connect to your ISP. The My Work Network settings are used for private network connections, while the My ISP settings are used for Internet network connections.

When you use programs such as Inbox or Pocket Internet Explorer, your mobile device automatically connects using private network settings under My Work Network or Internet settings under My ISP.

You can select how your device connects. For example, you may want your device to automatically connect to your ISP via an Internet network when using Pocket Internet Explorer, but connect to work via a private network when using Inbox.

  1. Tap > Settings > Connections tab > Connections > Advanced tab.
  2. Tap Select Networks.
  3. In the appropriate lists, select My ISP or My Work Network.